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ADA Policy

The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. The ADA is civil rights legislation which requires that persons with disabilities receive transportation services equal to those available on the fixed route service.

It is policy of Wahkiakum Health and Human Services that when viewed in their entirety, services, programs, facilities, and communications provided by Wahkiakum on the Move, directly or by a contracted service provider, are readily accessible and usable to individuals with disabilities to the maximum extent possible. (39 CFR 37.105)

1. Fare

Fare for service on the regular scheduled routes provided by Wahkiakum on the Move is $1.00. Exceptions: 1) for seniors there is no fee, 2) there is no fee for local rides in the Cathlamet area.

2. Holiday Closures

Wahkiakum on the Move will be closed on the following Holidays:

  • New Years Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

3. Approved Equipment

In order to accommodate your wheelchair or power scooter on a Wahkiakum on the Move vehicle it must meet the following standards:

  • The equipment must have 3 or 4 wheels.
  • The measurement of the equipment must be no more than 30" wide and 48" long, including footrests and backpacks.
  • The equipment must not weigh more than 600 lbs. when occupied.
  • Walkers must be collapsible and stored between seats.
  • Equipment must be in good working order, with batteries charged, tires inflated, brakes working, footrests attached, and all parts secure. (49 CFR 37.3)

4. Mobility Device Brakes

When occupying a lift or securement area, it is recommended that passengers apply brakes on their mobility devices; however, they are not required to do so. With power chairs or scooters, it recommended that the power switch be turned to the "off" position. Again, this is not mandatory.

5. Portable Oxygen Use

Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle. (49 CFR 37.167(h))

6. Securement Policy

Operators will use front and rear tie-downs to secure mobility devices. Operators will secure mobility devices at the strongest parts of the device; however, the passenger can indicate the most optimal tie-down spot. The mobility device will be secured front facing unless otherwise requested by the passenger. Drivers will assist passengers with securement systems, ramps, and seatbelts; however, drivers cannot assist riders using power chairs or scooters with the operation of their equipment. Wahkiakum on the Move cannot refuse to transport someone whose mobility device cannot be satisfactorily restrained provided that mobility device fits within the definition described in Section 3. (49 CFR 37.165)

7. Stop Announcements

Stops at major intersections, transfer points, and destination points will be announced on fixed route buses. Transit operators will announce other stops upon request. (49 CFR 37.17 (a-c))

8. Personal Care Attendants

A Personal Care Attendant (PCA) may ride with you at no charge. A PCA is someone who travels with, and helps, a rider who is not able to travel alone. You must provide your own PCA if you need one. Please let us know on your application form whether or not you will be using a PCA. This information will guarantee a place for him or her to ride with you. Guests and companions may ride with you on Wahkiakum on the Move.

9. Service Animals

A service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. In order to ride Wahkiakum on the Move:

  • The animal must be on a leash or in a container, remain under control of the owner, and behave appropriately.
  • Birds, reptiles, amphibians, rodents, and cats must be kept in an enclosed carrier/container.
  • The animal must remain at your feet or on your lap. It may not sit on a vehicle seat.
  • The animal must not be aggressive toward people or other animals.
  • You are responsible for any damage caused by the animal. (49 CFR 37.17 (d))

10. Boarding Assistance

Operators shall position the bus to make boarding and de-boarding as easy as possible for everyone, minimize the slope of the ramp, and use the kneeling option as needed. Bus operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.

11. Maintenance of Lifts or Ramps

Bus operators must test the lift or ramp during the pre-trip inspection. Break down of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift or ramp must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift or ramp failure, a replacement vehicle must be dispatched if the next trip to the destination of any passenger using a mobility device is scheduled in more than 30 minutes. If the next trip to the destination of any passenger using a mobility device is scheduled in 30 minutes or less, a replacement vehicle may be dispatched if available. (49 CFR 37.163)

12. Priority Seating

Upon request, bus operators shall ask - but not require - passengers to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce the priority seating designation beyond making such a request.

13. Reserved Seating

Mobility device securement areas on buses are reserved. Passengers using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device, regardless of the number of passengers on the bus. Bus operators are required to ask passengers sitting in the securement areas to move to other available seats or to stand.

14. Suspension of Service

A rider's privileges may be suspended for any of the following infractions on any Wahkiakum on the Move property, including vehicles, bus stops, or stations:

  • Smoking or carrying a lit pipe, cigar, or cigarette (unless in a designated smoking area).
  • Discarding or dumping litter in places other than the recognized receptacles.
  • Consuming alcoholic beverages or in possession of alcoholic beverages.
  • Loud, raucous, unruly, harmful, or harassing behavior.
  • Possessing an unissued transfer.
  • Engaging in other conduct that is inconsistent with the intended purpose of the transit facility, station, or vehicle. (RCW 9.91.025)

15. Notification of Policy

Wahkiakum on the Move will notify the public of the ADA policy on the website and in the riders guide.

16. Complaint Process

Wahkiakum Health and human Services is committed to providing safe, reliable, and accessible transportation options for the community. Wahkiakum on the Move has established a Customer Complaint Policy and customers wishing to file a complaint and/or obtain a copy of the Customer Complaint Policy may contact Wahkiakum on the Move at (360) 795-3101, or in person at Wahkiakum Health and human Services office located at 42 Elochoman Valley Road, Cathlamet WA 98612. (RCW 46.07b)

17. Boarding Proceedure

Prior to boarding any Wahkiakum on the Move vehicle, a prospective rider must clearly state to the vehicle operator, "Permission to come aboard?" Upon receiving the request, the vehicle operator will respond with one of the two following statements:

  • "Permission granted."
  • "Denied."

If permission is granted, proceed with boarding. At this time, the vehicle operator may also state "Welcome aboard."; however, he or she is not required to do so. If permission is denied, do not attempt to board the vehicle.

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